OUR POLICIES, TERMS AND CONDITIONS AND CONTACT DETAILS
- PRIVACY POLICY (POPIA COMPLIANT)
2. WEBSITE TERMS AND CONDITIONS
3. EMAIL MARKETING CONSENT (POPIA)
4. COOKIE POLICY
5. CONTACT INFORMATION
1. PRIVACY POLICY (POPIA COMPLIANT)
a. Effective Date: 01 July 2025 Last Updated: 01 July 2025
b. PekuPeku Travel (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.
1.1 Personal Information We Collect
We may collect and process the following personal information:
– Name and surname
– Email address
– Telephone number
– ID number or passport (only where required for booking)
– Travel preferences or booking history
– IP address and website usage data (via cookies)
– Residential/Work address (only where required for booking)
– Specific information relating to visa application processes
– Payment details (e.g. credit card or bank info)
– Sensitive data (e.g. dietary or medical requirements, if needed for your trip)
We may also collect personal data from:
– Travel companions or representatives acting on your behalf
– Travel agents or corporate travel coordinators
– Social media platforms (if you engage with us there)
1.2 How We Use Your Information
We use your personal information to:
– Provide travel booking services
– Respond to inquiries or customer service requests
– Facilitate 3rd-party bookings (e.g. car hire, insurance)
– Send marketing communications and newsletters (opt-in only)
– Improve our website experience and security
– Create customised travel itineraries
– Fulfil legal and regulatory obligations
– Manage payments, refunds, and accounting
– Provide updates, alerts, and travel disruptions
– Conduct profiling and data analytics to improve service
1.3. Disclosure of Personal Information
We will not sell your personal information. We may share it with:
– Trusted third-party service providers (e.g. booking agents, car hire, or payment processors)
– Financial Institutions
– Visa Processing Centres
– Embassies
All third-parties are contractually obligated to protect your data.
1.4. Your Rights Under POPIA
You have the right to:
– Access the personal information we hold about you
– Correct or update your personal information
– Request deletion of your personal data (unless legally required to retain it)
– Opt out of direct marketing at any time
– To exercise your rights, contact us at: info@pekupeku.co.za
– Object to processing for legitimate interest
– Lodge a complaint with a data authority
1.5. Data Retention
We will retain your information only for as long as necessary to provide services or comply with legal obligations.
1.6. Cookies
Our website uses cookies to enhance user experience. You can disable cookies in your browser settings.
1.7. Security Measures
We implement appropriate technical and organizational measures to protect your data.
We take all reasonable precautions to protect your data, including encryption (SSL), access control, and secure data storage.
2. WEBSITE TERMS AND CONDITIONS
By accessing or using www.pekupeku.travel, you agree to the following terms:
2.1. Use of the Site
You agree to use this website only for lawful purposes.
You may not attempt to gain unauthorized access to any part of the site or its services.
2.2. Bookings and Third Parties
PekuPeku Travel facilitates bookings through third-party providers. All car hire, insurance, and other third-party services are governed by their own terms and privacy policies. We are not responsible for third-party performance.
2.3. Intellectual Property
All content, including logos, text, images, and designs, are the property of PekuPeku Travel and may not be reproduced without written consent.
2.4. Limitation of Liability
We make every effort to ensure accuracy of information. However, we are not liable for any losses or damages arising from use of the website or linked services.
2.5. Indemnification
By using this website, you agree to indemnify and hold harmless PekuPeku Travel from any claims arising from your use of the website
2.6. Governing Law
These Terms are governed by the laws of South Africa. Any disputes shall be subject to the jurisdiction of South African court
3. EMAIL MARKETING CONSENT (POPIA)
By subscribing to our newsletter, you agree to receive occasional marketing and travel updates from PekuPeku Travel. You may unsubscribe at any time via the link provided in each email or by contacting info@pekupeku.co.za. We do not send unsolicited emails and we protect your data under POPIA.
4. COOKIE POLICY
This website uses cookies to:
– Track site usage via Google Analytics
– Improve user experience
– Support basic website functions
By continuing to use our website, you consent to our use of cookies. You can control cookie settings in your
browser.
5. CONTACT INFORMATION
Information Officer: Semwano Chonya
Email: info@pekupeku.co.za
Registered Address: 1st Floor Campground Centre, Cnr. Raapenberg & Surrey Road, Mowbray, Cape Town,
South Africa